Shipping policy
Shipping and Returns Policy for Hollow Head Threads Ltd.
Effective Date from: 1st of July 2024
Welcome to Hollow Head Threads. We want you to be completely satisfied with your purchase. If for any reason you are not happy with your items, we offer a straightforward returns policy.
Shipping Policy
Domestic Shipping (United Kingdom)
Standard Delivery:
Free Standard Delivery: Available on orders over £100.00
Under £100.00
Shipping charges will be: £5.00 inc. VAT
Delivery Time: 2 - 4 business days
Express Delivery:
Shipping Cost: £9.00
Delivery Time: 1-2 business days
Order Cut-off Time: Orders must be placed before 2 PM for next-day delivery
International Shipping Policy Terms
Shipping Costs and Delivery Times:
Standard International Delivery:
Shipping Cost: £9.50
Delivery Time: 7-14 business days
Express International Delivery:
Cost: £19.50
Delivery Time: 3-5 business days
Import Duties and Taxes:
Customers are responsible for any import duties, taxes, and customs charges that may be applied by their destination country. These fees are not included in the product price or shipping cost and must be paid by the recipient.
Order Processing:
Orders are processed within 1-2 business days.
Orders placed after 2 PM (GMT) will be processed the next business day.
Tracking and Delivery:
Upon dispatch, customers will receive an email with tracking information. Orders can be tracked on our website or through the courier’s tracking portal.
Customs Delays:
International shipments may be subject to customs inspections and delays. We are not responsible for delays caused by customs procedures.
Restricted Items:
Certain products may be restricted or prohibited in some countries. Customers should ensure that their purchased items comply with their country's import regulations.
Lost or Damaged Packages:
If an order is lost or arrives damaged, customers should contact our customer service within 7 days of the delivery date. We will work with the courier to resolve the issue and, if proven necessary, provide a replacement or refund.
Returns and Exchanges:
Domestic and International customers are eligible for returns within 30 days of receiving their order. Returned items must be in original condition, unworn, and with all tags attached. Return shipping costs are the responsibility of the customer.
- For any further questions or concerns regarding our returns policy, please contact our
- customer service team at info@hollowheadthreads.com.
8. Changes to the Shipping and Returns Policy:
· Hollow Head Threads reserves the right to modify or update this Shipping and Returns Policy at any time. We will notify you of any changes by posting the new Returns Policy on this page and updating the "Last Updated" date at the top of this Policy.
· We encourage you to review this Shipping and Returns Policy periodically to stay informed about how we are protecting your information.
· Please note that this policy is subject to the laws and regulations of the jurisdiction in which you reside.
If you have any further questions or require assistance, please don't hesitate to contact our Customer Service team at Customerservices@Hollowheadthreads.com. We appreciate your business and strive to provide you with the best shopping experience possible.
