Shipping Policy
Shipping Policy for Hollow Head Threads Ltd.
Effective Date: 1st of July 2024
Domestic Shipping (United Kingdom)
Standard Delivery:
Free on orders over £90.00
£3.50 (inc. VAT) on orders under £90.00
Delivery Time: 2 - 4 business days
Express Delivery:
Under £90.00 = £5.99 (inc. VAT)
Order over £90.00 will be charged at £3.50 (inc. VAT)
Delivery Time: 1 - 2 business days
Order Cut-off Time: Orders must be placed before 2 PM for next-day delivery
International Shipping
Standard International Delivery:
Charged at £12.50
Delivery Time: 7 - 14 business days
Express International Delivery:
Charged at £19.50
Delivery Time: 3 - 5 business days
Import Duties and Taxes:
Customers are responsible for any import duties, taxes, and customs charges applied by their destination country.
International Shipping Restrictions:
We ship to most countries around the world, with the current exception of the following:
Afghanistan, Ascension Island, Azerbaijan, Armenia, Belarus, Burma (Myanmar), China, Caribbean Netherlands, Congo, Democratic Republic of Congo, Eritrea, French Southern Territories, Haiti, Iran, Iraq, Ivory Coast, North Korea, Lebanon, Liberia, Libya, Myanmar (Burma), Russia, Sierra Leone, Somalia, South Georgia & South Sandwich Islands, Somalia, South Sudan, Sudan, Syria, Tristan da Cunha, Tunisia, Ukraine, Venezuela, Zimbabwe.
Order Processing
Orders are processed within 1-2 business days.
Orders placed after 2 PM (GMT) will be processed the next business day.
Tracking and Delivery
Upon dispatch, customers will receive an email with tracking information.
Customs Delays
International shipments may be subject to customs inspections and delays. We cannot be held responsible for any unforeseen custom delays.
Restricted Items
Certain products may be restricted or prohibited in some countries. Customers should ensure their items comply with their country's import regulations.
Lost or Damaged Packages
Contact our customer service within 7 days of the forecast delivery date if an order is lost or arrives damaged. We will work with the courier to resolve the issue and, if necessary, provide a replacement or refund.
Contact Us
For further assistance, please contact our Customer Service team at Custservices@Hollowheadthreads.com.
